Clear expectations make for good partnerships. Here's how we operate.
Bryntel Technologies client services are available during normal business hours from 9am to 5pm weekdays. We are closed on weekends.
Off-hour services — including programming, email, phone communications, and consulting — are available by pre-arrangement at $120/hour.
At our discretion, we may complete off-hour work to meet deadlines not possible during normal business hours. If work is performed at our discretion, you'll only be billed at our regular rate of $80/hour.
Our reputation is based on fast, reliable service. In the interest of efficiency, we work with all clients on a first come, first served basis.
Clients who consistently maintain a history of timely payment will receive first priority. Clients with past due balances, discounted rates, bartered and/or pro-bono work will be served as time permits.
Costs can be minimized and project time reduced through good planning and preparation of your source materials prior to submitting a work request.
All work completed during a month will be invoiced on the first day of the following month. Payment terms are 15 days.
We send mid-month reminders to clients who haven't remitted payment within 15 days. Invoices are considered past due if not paid in full within 30 days of receipt.
We reserve the right to suspend pending work requests until past due balances are paid in full. A history of past dues may result in pre-payment requirements before pending work can be fulfilled.
Bryntel Technologies does not provide web design, programming, graphics, or any other type of educational services. If you'd like to learn how to build or edit a website, there are many books and courses available publicly.
We do not provide or distribute commercial software to clients. At our discretion, we may recommend license-free shareware resources to help maintain your website.
A note on "do it yourself" websites: Content Management Systems (CMS) are often marketed as DIY solutions. Don't confuse "do it yourself" with "do it itself" — there's no such thing. Even a CMS requires education and a learning curve.
If you're not willing to invest time learning how a CMS works, a traditional website that we maintain for you might be your best choice.
We're happy to discuss specifics. Reach out and let's talk.
Get In Touch